help with stepper driver - stuttering motor

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_shorty_
Posts: 5
Joined: Sat Nov 10, 2018 12:35 am

help with stepper driver - stuttering motor

Post by _shorty_ » Sat Nov 10, 2018 2:59 am

My X-axis motor is not working. When it tries to move, I only get a jittery vibration - without any true rotation in either direction.

I swapped motors and the problem stayed with the x-axis.
I swapped driver boards, and the problem stayed with the x-axis.

So - it's either the main board, or firmware/software issue.
I'm noticing some discoloration on what looks like the capacitor underneath.


Suggestions? Is Geeetech good at sending replacement parts if needed?
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Gingko
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Posts: 230
Joined: Tue Apr 24, 2018 10:43 am

Re: help with stepper driver - stuttering motor

Post by Gingko » Sat Nov 10, 2018 6:29 pm

You also try to swap motor cable too?
If it doesn't help either, try to re-upload the firmware.

We provide replacements for free if your printer still under warranty.

_shorty_
Posts: 5
Joined: Sat Nov 10, 2018 12:35 am

Re: help with stepper driver - stuttering motor

Post by _shorty_ » Sun Nov 11, 2018 8:25 am

Those didn't help. How would I go about getting a new board under warranty then?

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William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: help with stepper driver - stuttering motor

Post by William » Tue Nov 13, 2018 1:47 pm

_shorty_ wrote:
Sun Nov 11, 2018 8:25 am
Those didn't help. How would I go about getting a new board under warranty then?
You need to contact the sales then tell them about it.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

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