Faulty power plug

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tbs_dk
Posts: 6
Joined: Fri Jun 05, 2020 4:03 pm

Faulty power plug

Post by tbs_dk » Thu Jun 11, 2020 11:47 pm

Had an issue where i got home to failed print and after i removed everything and wanted to start over i found that the bed would not heat up.
Then i had a closer look at the board and found that the PSU plug was all burned on one of the 12volt rails.

now i have to locate new plugs and solder a new one on to the board and hope nothing is fried.

But i cannot understand why / how this could have happend as the plug on the board and the cord are something what i made form the factory and not something you have to assemble your self.

And also just happy that it did not end i something worse like a fire..
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IMG_20200611_164329.jpg (249.37 KiB) Viewed 13814 times
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IMG_20200611_164322.jpg (329.57 KiB) Viewed 13814 times

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William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Faulty power plug

Post by William » Fri Jun 12, 2020 10:19 am

Hello, sorry for this situation, you can contact the salesperson to replace the line and motherboard.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

tbs_dk
Posts: 6
Joined: Fri Jun 05, 2020 4:03 pm

Re: Faulty power plug

Post by tbs_dk » Fri Jun 12, 2020 11:07 pm

HI

Thanks i will try. But as i bought this printer from a 3rd party and not directly from Geeetech i am not sure that Geeetech would replace the board.

And its not just the board its also the cable from the PSU that have the male end of the plug.

User avatar
William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Faulty power plug

Post by William » Mon Jun 15, 2020 9:21 am

Hello, you can consult customer service on the purchase platform.
Under normal circumstances, the seller will also deal with after-sales.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

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