Bug Report

Percy
Posts: 33
Joined: Tue Dec 27, 2016 5:33 am

Bug Report

Post by Percy » Sat Dec 31, 2016 2:15 am

Hi Guys this looks good! I downloaded it and installed it because I am having a problem with my Firmware ( I have asked for help on this issue but no help as yet) Well the Easy Print software works for me as long as I start it in administrator mode. I have managed to tell it what my printer is in Config mode and it knows what port to use> But it doesn't see my Firmware under Printer Information so I cant use it to update any thing it also sais my printer is unknown! But it does say I have two extruders! When I click on connect my printer reacts! But the control panel does not do anything on my printer. Can I ask what "E" is for? Well I have a nice knew 3D printer that I still cant do anything with! Help Please!!!!

User avatar
Admin
Posts: 486
Joined: Wed Nov 30, 2011 9:49 am

Re: Bug Report

Post by Admin » Tue Jan 03, 2017 12:01 pm

Hello Percy, thanks for your report.
Which printer are you using please?

lulu
Posts: 8
Joined: Wed Jan 04, 2017 6:02 pm

Re: Bug Report

Post by lulu » Wed Jan 04, 2017 6:18 pm

I can not connect my printer to my pc. I have correctly installed the drivers. Repetier found it connect but when i want to do some movement or other .... ca mark order on hold. Gt card problem ??? And for the detection of the sd card I am obliged to the meter to remove it .. for detection
Thank you for your help
Dsl for my english (google translation)

User avatar
Admin
Posts: 486
Joined: Wed Nov 30, 2011 9:49 am

Re: Bug Report

Post by Admin » Wed Jan 04, 2017 6:36 pm

lulu wrote:I can not connect my printer to my pc. I have correctly installed the drivers. Repetier found it connect but when i want to do some movement or other .... ca mark order on hold. Gt card problem ??? And for the detection of the sd card I am obliged to the meter to remove it .. for detection
Thank you for your help
Dsl for my english (google translation)

Hello Lulu, thanks for reaching us. You can try to use our Easy Print. if the problem remains, please contact us again.

lulu
Posts: 8
Joined: Wed Jan 04, 2017 6:02 pm

Re: Bug Report

Post by lulu » Thu Jan 05, 2017 11:03 pm

Hello
I just tested easyprint but even problem repeater and cura .... (pending orders)
thank you in advance

User avatar
William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Bug Report

Post by William » Fri Jan 06, 2017 5:30 pm

Hi,Lulu
You can test your printer with Repetier Host to see if there is a difference.
And you can attach some pictures of the error messages.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

lulu
Posts: 8
Joined: Wed Jan 04, 2017 6:02 pm

Re: Bug Report

Post by lulu » Sat Jan 07, 2017 7:16 pm

bonjour William les photos
20170107_120354.jpg
20170107_120354.jpg (42.93 KiB) Viewed 15529 times
20170107_120454.jpg
20170107_120454.jpg (48.07 KiB) Viewed 15529 times

macinblack
Posts: 15
Joined: Tue Aug 23, 2016 12:29 am

Re: Bug Report

Post by macinblack » Mon Jan 09, 2017 7:59 pm

I can't slice this object: http://www.thingiverse.com/thing:912478
please fix the problem...

User avatar
William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Bug Report

Post by William » Tue Jan 10, 2017 5:00 pm

Hi,@lulu
I guess you didn't set the right Baud Rate or COM port in Printer Settings,have a double check on it.
And what model is your printer?
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

User avatar
William
Site Admin
Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: Bug Report

Post by William » Tue Jan 10, 2017 5:14 pm

Hi,@ macinblack
Thanks for your feedback,we'll check it.
Did you use the latest version(1.0.15)?
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

Post Reply