NO Serial Number & Hardware Version

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Diego_E3P_A30
Posts: 4
Joined: Tue Sep 24, 2019 6:10 pm

NO Serial Number & Hardware Version

Post by Diego_E3P_A30 » Tue Sep 24, 2019 6:25 pm

Hello everyone. I have this problem. I had to replace the MB GT32 MiniS, but now the serial number and hardware version are no longer available. I have recorded the data (serial and Hardware V) .... is there a way to insert them on the card?

Thanks
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William
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Posts: 6340
Joined: Tue Jun 07, 2016 9:38 am

Re: NO Serial Number & Hardware Version

Post by William » Tue Sep 24, 2019 6:32 pm

:D Hi, You need to replace the motherboard according to your version.
The hardware version is 12V before V2.0, followed by 24V.
You need to replace it, it is not universal.
I hope this can help you.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

Diego_E3P_A30
Posts: 4
Joined: Tue Sep 24, 2019 6:10 pm

Re: NO Serial Number & Hardware Version

Post by Diego_E3P_A30 » Tue Sep 24, 2019 6:42 pm

Thanks, the MB is specific to my printer. In fact the printer now works. The only oddity is that I do not have these two information on display.

Diego_E3P_A30
Posts: 4
Joined: Tue Sep 24, 2019 6:10 pm

Re: NO Serial Number & Hardware Version

Post by Diego_E3P_A30 » Fri Oct 04, 2019 5:48 am

Can someone help me?

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Admin
Posts: 486
Joined: Wed Nov 30, 2011 9:49 am

Re: NO Serial Number & Hardware Version

Post by Admin » Sat Oct 05, 2019 11:15 am

This situation is caused by the motherboard firmware and screen firmware mismatch, so some information can not be displayed

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Admin
Posts: 486
Joined: Wed Nov 30, 2011 9:49 am

Re: NO Serial Number & Hardware Version

Post by Admin » Sat Oct 05, 2019 11:19 am

You need to update both the motherboard application and the screen application

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